Shipping & Return Policy

1. Shipping Policy

Order Processing & Fulfillment

Orders are typically processed and prepared for shipment within 1 to 2 business days. Once your order has left our warehouse, you will receive a confirmation email containing your tracking number so you can follow its journey.

Shipping Rates & Delivery Times

We offer standard shipping across the United States. Delivery usually takes between 5 to 7 business days depending on your exact location. Please note that delivery times are estimates and may occasionally be affected by carrier delays or holidays.

Incorrect Address Disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is a small window to correct an incorrect shipping address. Please contact us immediately at support@novacartsabor.com if you believe you have provided an incorrect address.

2. Returns & Refunds Policy

30-Day Return Window

Our return and refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Start a Return

Please email us at support@novacartsabor.com with your order number before sending anything back. We will reply with the return address and instructions. Items sent back without contacting us first cannot be processed.

Return Shipping Costs

If you change your mind or no longer need the item, the customer is responsible for the cost of return shipping. Original shipping is free, so no shipping charge is deducted from your refund.

Damaged, Defective or Wrong Items

If your item arrives damaged, defective or is not what you ordered, you do not pay anything. Email us within 30 days of delivery with your order number and a photo of the item, and we will send a free replacement or a full refund. In most of these cases you will not need to send the item back.

Non-Returnable Items

Several types of goods are exempt from being returned. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids/gases, as well as gift cards and downloadable software products.

Refunds Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@novacartsabor.com.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same thing, send us an email at support@novacartsabor.com and we will guide you through the process.