Frequently Asked Questions

Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 5-7 business days depending on your location. You will receive a confirmation email with a tracking number as soon as your order ships.

Currently, we only ship within the United States. We are working hard to expand our shipping options to international customers in the near future!

Once your order has been dispatched, you will receive an email containing your tracking number. You can also use the "Track Order" page on our website by entering your Order ID and Billing Email.

We offer a 30-day money-back guarantee. If you are not 100% satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The item must be unused and in its original packaging.

To initiate a return, please contact our customer service team at customerservice@novacartsabor.com with your order number. We will provide you with a return authorization and instructions on where to send your package.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as secure express checkout options like Apple Pay and Google Pay.

We process orders very quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once the order has been processed by our warehouse, we cannot make any changes.